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Store Policy

  • Shipping
  • 1. Most orders are shipped within 24 hours via UPS ground, or FedEx. For larger heavier freight, outside of our state areas, we ship via common carrier either directly from us or the manufacturer. When your order is placed the delivery method and cost will be determined at time of shopping. Sales tax is charged.

    2. For orders placed before 3:00pm EST, we will ship out the same day if everything in the order is in stock. For orders placed after 3:00 pm EST, we will try, but not committed, to ship express orders including FedEx 2 Day, UPS Next Day Air, and overnight on the same day. All other orders will be shipped put the next business day. UPS ground will not deliver on Saturdays.
    NOTE: For 2 day or Overnight Saturday delivery, please call us to discuss before order is placed. Call: 866-432-9292

    3. Customers Responsibility:
      - Provide an Accurate Shipping Address
      - Check the package before signing it; refuse the package if it looks like it was damaged by the shipper.

  • Returns
  • 1. Any items purchased from Map Diamond Tools may be returned with a Return Material Authorization (RMA) within 30 days of purchase.

    2. Customer must email us to ship@mapdiamondtools.com, the order number and the item number for any damage items to receive RMA.

    3. Returns must be applied for within 10 business days and when accepted must be returned in original factory containers complete with all original documentation including owners manuals, the Map Diamond Tools packing slip, warranty cards, and the RMA #.

    4. Customers are responsible for shipping fee for non-damage items returned. There will be shipping reimbursement for damage returns, the reimbursement amount may vary **All returns for non-damaged items are subject to a 15% restocking fee.**

    Returns Contact Info:
       info@mapdiamondtools.com
       Toll Free:866-432-9292

    Mail to:
       Shipping Department
       127-17 20th Ave
       College Point, NY 11356

    Credits:
       Credit will be given in the same manner as the original payment within 7 days

    Warranty:
      All Map Diamond Tools product lines are guaranteed against defects in material and workmanship for 1 year. The limited
      warranty does not cover improper or negligent use. Warranted products will be repaired or replaced at the option of
      Map Diamond Tools.

    Returning Warranted Products:
       Contact Map Diamond Tools
       Toll Free: 866-432-9292